1. Information We Collect
- Account details for administrators and staff.
- Order and customer information processed on behalf of restaurants.
- Operational records such as menus, sales, schedules, and reports.
- Technical telemetry for reliability, security, and diagnostics.
- Payment details handled through PCI-compliant payment processors.
2. How We Use Information
- Deliver and maintain core POS, ordering, and reporting functionality.
- Authenticate users and protect account security.
- Detect abuse, prevent fraud, and investigate incidents.
- Provide support, service notices, and product communications.
- Comply with legal obligations and enforce contractual terms.
4. Mobile Information and SMS Messaging
Mobile information and opt-in data are not shared with third parties or affiliates for marketing or promotional purposes.
ServePoint, Inc. sends text messages under one program, ServePoint Account Security Texts. It sends one-time sign-in and verification-setup codes to people who use ServePoint software and choose text messages as their verification method; password-reset links, only to the mobile number on file for your own account when a reset is requested for it; and new restaurant account setup and welcome links, only to a restaurant owner or contact who gave us their mobile number while signing up and agreed to receive setup texts. For this we collect your mobile number and a record of your consent. We do not send marketing or promotional messages by text, and your mobile number and opt-in are never sold, rented, or shared with third parties or affiliates for their own marketing.
We share mobile data only with the messaging provider that delivers these texts on our behalf, under confidentiality and security obligations. Message frequency varies: one text for each code or password reset requested, and a small number of setup texts when a restaurant signs up. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time. Consent to receive text messages is never a condition of any purchase. Texts a restaurant sends to its own guests are not part of this program. See our SMS Terms for details.
6. Data Rights, Security, and Retention
Depending on your jurisdiction, you may have rights to access, correct, delete, or export personal information. We apply industry-standard safeguards including encryption, access controls, and audit logging.
Data is retained only as long as needed for service operations, legal obligations, dispute resolution, and agreement enforcement.
7. International Transfers and Updates
If you access our services outside the United States, information may be transferred and processed in jurisdictions where we or our providers operate. We may update this policy periodically and revise the effective date when material changes are posted.
8. Contact
Questions about privacy can be sent to info@servepoint.me.